1. Introduction

Welcome to Flow 8. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide you with a seamless shopping experience, including:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, phone number, and payment details that you provide.
• Non-Personal Information: We collect non-identifiable information through cookies and other tracking technologies, such as IP addresses, browser types, and browsing behavior on our site.
• Order Information: Information related to your order history, products purchased, and preferences.

• Browsing Data: Our website use cookies and similar technologies for giving you the best shopping experiences (see section 8).

3. How Information is Collected

We collect customer information through:

• Website forms (e.g., during checkout or newsletter sign-up).
• Interaction with our website and services.
• Cookies and tracking technologies.
• Third-party services used for analytics and marketing (see section 7).

4.How We Use Your Information

The information we collect is used for the following purposes:

• Processing Orders: To fulfill and deliver your orders, process payments, and provide customer service.
• Personalization: To personalize your shopping experience and provide product recommendations based on your preferences.
• Communication: To send you updates on your order status, promotional offers, newsletters, and other marketing communications (with your consent).
• Legal Compliance: To comply with applicable laws and regulations, including age verification requirements and reporting obligations.

5. Legal Basis for Data Processing

Our legal basis for processing customer data includes contract performance, compliance with legal obligations, legitimate interests (e.g., improving our services), and consent (e.g., for marketing communications).

6. Data Security

The security of personal information is a top priority, and we employ robust technical and organizational measures to safeguard data from unauthorized access, alteration, disclosure, or loss. While we strive to maintain the highest levels of security, the nature of online data transmission and storage requires a collaborative effort. It is important to use secure networks, maintain strong passwords, and be vigilant in protecting one’s information to contribute to overall security.

7. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following reasons:

• Service Providers: We work with service providers who assist us in operating our website, processing payments, shipping products, and providing customer support. These providers are required to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

These entities have their own privacy policies.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic, and tailor our content to your interests. You can manage your cookie preferences through your browser settings.

9. Customer Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to your personal information if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can opt-out of marketing communications at any time by contacting us directly.

To exercise these rights, please contact us (see section 14).

10. Data Retention

We retain customer data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

11. Marketing and Communication

You can opt in or out of marketing communications at any time by updating your preferences or using the unsubscribe link provided in our emails.

12. Age Restriction

Our website is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

13. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices. The effective date will be indicated, and we encourage you to review this policy periodically.

14. Contact Information

For privacy-related inquiries, exercise of rights, or questions regarding this Privacy Policy, please contact us:

• Email: privacy@flow8.store

15. Legal Compliance

We are committed to complying with applicable data protection laws and regulations.

16. Final Statement

Your privacy is important to us, and we appreciate your trust in Puff n Pass. We remain dedicated to safeguarding your data and providing a secure and enjoyable shopping experience.