1. Introduction

Your satisfaction is important to us, and we are committed to ensuring a positive shopping experience. If there is an issue with your purchase, we are here to help. Please review our return and refund guidelines carefully to understand how we handle requests and what to expect.

2. Eligibility for Returns

You are eligible to request a return or refund under the following conditions:

• Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 3 days of receiving your order. We may require photographs,video proof and descriptions of the issue to process your request.

• Unwanted or Changed-Mind Returns: If you wish to return an item for reasons other than defects, please contact us within 24 hours of receiving your order. Please note that, in such cases, you may be responsible for return shipping costs and any applicable restocking fees.

• Request Window: Refund requests can be initiated directly through our website within 3 days of receiving your order. After this period, the option to request a refund will no longer be available online.
• Order Completion: Once an order is marked as complete, or the “Received” button has been clicked, the refund option will be removed. However, we understand that situations may arise where further assistance is needed.

3.How to Request a Return or Refund

• Contact us: Contact our customer support team through the Contact Us page on our website or by emailing [support@email.com] or clicking the ‘Refund’ button from your Order.
• Review Process: Each return or refund request will be carefully reviewed on a case-by-case basis to ensure fairness and consistency. Our team is committed to making decisions that balance customer satisfaction with our business policies.

4. Warranty Claims

For products covered by manufacturer warranties, please follow the warranty claims process specified in the product’s documentation. Warranties vary by product and manufacturer, so be sure to review the provided information.

5. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team through the Contact Us page on our website or by emailing [support@email.com] or clicking the ‘Refund’ button from your Order.
• Obtain a return authorization from the customer service.
• Follow the provided instructions for packaging and shipping the item to the specified return address.

6. Refund Processing

• Method of Refund: Approved refunds will be processed through the store credit . Please allow 1-3 business days for the refund to appear in your account.
• Return Shipping Costs: In some cases, return shipping costs may be deducted from the refund amount, unless otherwise agreed upon.

7. Exchange Policy

If you would like to exchange an item, please contact our customer support team to initiate the process. We will guide you through the necessary steps to facilitate the exchange.The shipping cost may have to pay as additional fees and restocking fees see [section 10]

8. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return:

• For defective or damaged items, we will cover the return shipping costs.
• For unwanted or changed-mind returns, you may be responsible for return shipping costs and any applicable restocking fees see[section 10].

9. Conditions for Returns

• Product Condition: Returns are only accepted if the item is in its original, unused condition, with all packaging, labels, and accessories intact. The product must be returned exactly as it was received, without any alterations or signs of use.

• Freebies and Promotional Items: Any free gifts, promotional items, or bonuses provided with the purchase must be returned along with the main product. If these items are not returned or are returned in a condition different from how they were received, their value may be deducted from the refund amount.

• Proof of Purchase: To process a return or refund, a valid proof of purchase is required. This includes the original receipt, order confirmation, or invoice, which must match the product being returned.

• Proof of Damage: To process a return or refund for a damaged item, clear photographic or video evidence of the damage may be required. Please provide detailed images or video that clearly show the extent of the damage to facilitate the review and resolution of your request.

10. Restocking Fees

Restocking fees may apply to product that unwanted, changed of mind,not defective or damaged. The specific fees, if any, will be communicated to you when initiating the return.

11. Communication with Customer Support

If you have any questions, concerns, or require assistance related to returns and refunds, please don’t hesitate to reach out to our dedicated customer support team. Contact information and resources can be found on our website.

12. Considerations

Our goal is to handle each request with care and consideration. While we strive to accommodate all reasonable requests, please note that our decisions are made with the intent to uphold the integrity of our policies and ensure a fair resolution for all parties involved.

13. Review and Updates

We reserve the right to update or modify this refund and returns policy at any time. Please review this policy periodically for any changes.

14. Contact Information

For assistance or inquiries related to returns and refunds, please contact our customer support team:

• Email: support@flow8.store
• WhatsApp: +66 065236546
• Business Hours: [9:00 – 20:00]  Weekdays

15. Effective Date

This policy is effective as of  August 1 ,2023 and applies to all purchases made from that date forward.

16. Final Statement

At Flow 8, we value your satisfaction and aim to provide a seamless returns and refunds process. We appreciate your trust in our products and services and are committed to delivering a positive shopping experience.